Returns and Cancellations
Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Service department at (800) 605-3369 within six weeks of delivery for a Return Merchandise Authorization (RMA) number. Refund is less all shipping and handling.
This policy applies to products purchased direct from Nautilus, Inc. and includes BowFlex®, Schwinn® Fitness and Nautilus® products. If you purchased a Nautilus, Inc. fitness product from a retail store, please refer to the store return policy.
Nautilus, Inc accepts returns of merchandise only under the following conditions.
- You must receive a RMA number from Nautilus before shipping the product to us.
- The merchandise must be returned within the Satisfaction Period specified.
- Products returned without a RMA number will not be refunded or credited and will be discarded.
- Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
- Products must be returned undamaged in suitable packaging (preferably original cartons).
- Must be in original condition with all accessories and materials included.
- Refunds do not include shipping and handling or assembly fees.
Nautilus, Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by Nautilus. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Nautilus, Inc. to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and Nautilus will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.
Order Cancellation Policy
Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly at (800) 605-3369. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
Annual BowFlex JRNY™ Subscription Refund
This policy applies only to annual BowFlex JRNY™ subscriptions purchased direct from Nautilus, Inc. Refunds are not available for any monthly BowFlex JRNY™ subscription or any annual subscription purchased in the BowFlex JRNY™ app or from any other third party.
Nautilus will refund the subscription fee paid for an annual BowFlex JRNY™ subscription under the following conditions:
- You purchased your annual BowFlex JRNY™ subscription direct from Nautilus, Inc.
- You submitted your request to cancel your subscription within 6 weeks of activation of the subscription.
- You submitted your request to cancel your subscription by sending us a cancellation request through our website and providing your login e-mail address; calling our Customer Service department at (800) 605-3369; or sending an e-mail to firstname.lastname@example.org with your login e-mail address and a request to cancel your subscription.
Upon issuance of your refund, access to subscription features will be disabled in your BowFlex JRNY™ app.